Early Resolution can involve you speaking with an appropriate member of university staff, such as an Academic Advisor or Engagement Support Officer within your Division. Complaints at this stage can be submitted face-to-face, by phone, in writing, or by email. Normally a discussion between you and the appropriate member of staff will then take place
If a complaint cannot be resolved through Early Resolution or it is not appropriate for the complaint to be considered at the Early Resolution stage, a student may submit a formal complaint by completing a Student Complaints Form or by contacting the Student Conduct and Complaints Office
If a student is dissatisfied with the outcome of a formal complaint investigation on the grounds stated in the Student Complaints Procedure they can request a review of the complaint outcome.
Grounds for review are:
Once all stages of this procedure have been exhausted, the student has the right to refer the case to the Office of the Independent Adjudicator for Higher Education for further review
To view the full student complaints procedure please click the below link.
You can seek impartial advice and support from you Students' Union’