The Jennison Waste and Cleaning Team – (Matt Glover, Jaymie Kerr (not shown), James Relton, Roy Tampin, and Mark Tutt)
The nomination was received from a member of staff in the School of Engineering and Digital Arts in recognition of the high standard of work provided, the team often go above and beyond to ensure the facilities provided are in good working order and doing so in a polite and cheerful way.
In awarding the Customer Services Award the Senior Management Team, acknowledge the impact made to a customer on behalf of the Estates Department and the reputation of the University.

Neil Hopkins, Design and Print Centre
The nomination was received from Daniel Harding, Deputy Director of Music in recognition of Neil's creative vision and assistance in creating and designing the termly music brochure and various promotional materials.
In awarding the Customer Services Award the Senior Management Team, acknowledge the impact Neil has made to a customer on behalf of the Estates Department and the reputation of the University.