The Customer Services Centre is open Monday - Friday 8am - 5pm (excluding public holidays and University closure days) and is located in the Estates Building. For out of hours emergencies, contact Campus Security on 01227 823300 (extension 3300 if dialling internally) and an on-call engineer will be contacted.
The Centre was awarded the Customer Service Excellence standard in July 2019, which focuses on delivery, timeliness, information, professionalism and staff attitude.
The Customer Services advisers take complete ownership of all enquiries to the Centre, ensuring customers are kept fully informed of the progress of their enquiry. There is also a robust Complaints Procedure for customers to use when they are not totally happy with the service they have received.
Contact us
Email: estatescustomerservices@kent.ac.uk
Phone: (01227 8)16666
Opening hours: 8am - 5pm, Monday - Friday (excluding public holidays)
Outside of working hours please contact Campus Security on (01227 82)3300 in an emergency.