The University of Kent operates a Heat Network supplied from the Central Heating Station, and this supplies heat to a number of buildings on site. These buildings include: Darwin College, Eliot College, Keynes College, Rutherford College, Ingram Building, The Registry (original building), Rutherford College Extension, Eliot College Extension, Marlowe, Cornwallis George Allen, Cornwallis Central, Cornwallis South, Cornwallis North West, Gulbenkian, Templeman Library, Lumley Building, Grimond Building, Cornwallis East, Cornwallis North East, Cornwallis South East (The Octagon). If you have any general questions about the supply and charging for heat in these buildings then please contact us about them.
Additionally under the Energy Prices Act, brought in on 25 October 2022, the government introduced a range of schemes to provide support for energy bills and established a requirement that energy price support is passed on in a just and reasonable way to end users, such as tenants paying 'all-inclusive' rent. This means that intermediaries (meaning those who provide energy but are not a licensed energy supplier), such as The University of Kent, if they are in receipt of support from the Energy Bill Relief Scheme (EBRS) and/or the Energy Bills Discount Scheme (EBDS) must pass a just and reasonable amount of the benefit obtained to the end users of the energy, the intended beneficiaries of the relevant schemes.
If you have any concerns about charges for heating in these buildings linked to the Energy Bill Relief Scheme (EBRS) (run between 1 October 2022 and 31 March 2023), or the Energy Bills Discount Scheme (EBDS) (run between 1 April 2023 and 31 March 2024) then in the first instance please contact Estates Customer Services by emailing estatescustomerservices@kent.ac.uk.
Please complete this form to make a complaint. In the description field please label the complaint as Heat Network Issues – EBRS and EBDS Complaints and mark it for the attention of the Energy Engineer. The Customer Services Policy on the same page provides details of the Commercial Services and Estates Policy.
If the outcome from this process is not satisfactory, or is not resolved for more than 8 weeks then the complaint can be escalated to the Energy Ombudsman. The Energy Ombudsman Service is impartial and free to use. Contact details for the Energy Ombudsman are provided below.